Refund Policy
At Victory Motorsports USA, we want our customers to be completely satisfied with their purchases. If you are not satisfied with your purchase, we offer a refund policy outlined below.
Eligibility for a Refund
To be eligible for a refund, the following conditions must be met:
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The item must be unused and in the same condition as when it was received
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The item must be returned within [Insert Timeframe] of receipt
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The item must be returned with the original packaging and any included accessories
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The item must be purchased directly from [Insert Company Name]. If the item was purchased through a third-party retailer, please refer to their refund policy
Process for a Refund
To initiate a refund, please follow these steps:
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Contact our customer support team at (909) 910-6981 and provide your order number and reason for return
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We will provide you with a return authorization number and instructions for returning the item
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Pack the item securely in the original packaging and ship it to us at the provided address
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Once we receive the returned item, we will inspect it and issue a refund to the original payment method within 24-48 hours
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Please note that we do not cover the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance.
Exchanges
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If you wish to exchange an item, please follow the refund process outlined above and place a new order for the desired item.
Refunds for Sale Items
Sale items are eligible for refunds, but the refund amount will be based on the sale price of the item.
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Refunds for Gift Items
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If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
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If you have any questions or concerns about our refund policy, please contact us at (909) 910-6981